Quality Care Commission inspections are crucial to ascertain the real quality of care provided but can also be a cause of some anxiety for many care home managers.
All staff operating in a care home environment want to provide the best care to residents and gain a top rating for the home. The use of new technologies can be employed here to help drive ratings improvements following CQC inspections.
In this article, we’ll uncover just a few of the ways that technology can help care homes improve their CQC ratings using the five-question framework utilised in Quality Care Commission inspections.
Are they safe?
Care homes need to prove that their residents are safe from abuse and avoidable harm. Using discrete surveillance technology and regular staff training, the number of preventable accidents can be significantly reduced. What’s more, incidents can be recorded so that management can put in place steps to ensure that similar problems do not occur in the future.
Are they effective?
The CQC must have evidence that the care and treatment of residents achieves good outcomes to award a good rating. Technologies such as robotic lifting devices to ensure residents with mobility issues are not left bedbound all day can help safeguard against bedsores and allow them to join in with planned activities in communal areas. This serves as evidence that care and support is effective in the wellbeing of care home residents.
Are they caring?
It goes without saying that those in a care setting must be treated with kindness, dignity and respect. With many care staff feeling overwhelmed with an ever-increasing workload, humanoid robotic technology can be incredibly useful in undertaking basic tasks such as medication reminders and assessing the mood of residents, while carers spend one-on-one time with their charges.
Are they responsive to people’s needs?
Responsiveness is one of the most important criteria for a good CQC rating. Wearable GPS trackers for residents with dementia, pendant alarms for less dependent charges and health monitors are all pieces of technology that can help provide reliable support to care staff who need to respond to a wide range of situations on a daily basis.
Better monitoring and remedial action for falls, drops in heart rate and confused residents finding themselves in areas they shouldn’t be are all ways in which responsiveness can be improved in a care setting.
Are they well-led?
Excellent leadership and management of care home staff is essential for gaining a good CQC rating, so the ability to offer staff training remotely, recruit good quality experienced staff using digital platforms and manage workloads effectively are all areas that can be improved using technology.
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